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Demystifying internal communication

Internal communication and employee engagement consultant, lecturer and author with 10+ years industry experience and 4 award wins. I can help you understand the world of internal communication and employee engagement and level up your communication skills. My weekly newsletter, The Curious Route, gives you actionable insights to improve your communication skills and understand how to improve employee engagement in your organisation.

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The laziest behaviour change tool that actually works 🔥 The Curious Route

Hey Reader, Well sure look, it's the last newsletter of the year! Before I close my laptop and lose myself in lego, I wanted to give you one final piece of encouragement before the year is out. Because this year I tried a year-long experiment and I was quite shocked to see how well it worked and how helpful it was. The experiment was... building a vision board. Okay stay with me here. I know it sounds very "woo woo" and honestly that's not usually my thing. I'm not a "manifesting your dreams"...

Hey Reader, Each week in this newsletter I answer a question from a reader. This week's question feels timely given we're approaching the end of the year: I've been considering joining The Curious Tribe for 2026 so I can really focus on making the year great for my career, but I'm not sure if it's the right fit for me. Can you tell me more about it? I've actually gotten this question from multiple different people in the last couple of weeks so I figure others may be curious too. Let's talk...

Hey Reader, Each week in this newsletter I answer a question from a reader. This week's question comes from an internal communicator in the UK who is job hunting. He asks: "I'm currently looking for a new role and I have no idea what salary I should be asking for. Every job I see seems to have a completely different salary for the same kind of role. What's normal? What should I expect to be paid at my level?" Hey fair question and a good one to ask so that you know your market rate when...

Sponsored by Workvivo Hey Reader, Last month, I did something I should have done ages ago. I stopped reading endless articles about how people could use AI and started investing more time in finding out how comms teams are actually using AI. And jeepers, that was time well spent. Because while everyone online is debating whether AI is going to save us or destroy us, and others are arguing about the theory and the semantics and the details, there are smart comms teams out there who are moving...

Hey Reader, Each week in this newsletter I answer a question from a reader. This week's question comes from an internal comms professional who asks a short but powerful question: "How can you maximise the impact of internal comms with a very lean team?" This question is powerful because it hits the reality of working in an internal comms role, or at least most roles. Many of you are operating as a team of one or a tiny team of two, some of you are experiencing cutbacks and layoffs and...

Hey Reader, Each week in this newsletter I answer a question from a reader. This week's question came from a client of mine who's been wrestling with a dilemma lately. She asked me this question: "I've been in my current role for 2 years and I'm ready for something new, but I'm worried about looking like a job hopper. Will moving companies so soon damage my career prospects?" This is a great topic to talk about because the myth of the ‘job hopper’ is so pervasive and it stops people leaving...

Hey Reader, Before we dive into this week's newsletter, I have an invitation for you. Join me for a free live event on 12th November in partnership with Blink, who are going to put me in the hot seat and ask me tricky, meaty questions about internal comms. There will be hot takes and spicy questions and probably some self-deprecating humour along the way too. Come join me, I'll help you get unstuck on your challenges and give you practical, actionable advice to help you with your job. Did I...

Hey Reader, Each week in this newsletter I tackle a question from a reader. This week’s question comes from a Senior Internal Communications Manager in a tech company who says: Hi Joanna, Thank you so much for your newsletters - everyone in our team reads them avidly and the phrase ‘as Joanna said...’ often passes between us! One thing that I’m curious about how to handle effective internal communication in an environment of constant change. So, you align your comms strategy to the business...

Hey Reader, Each week in this newsletter I answer a question from a reader. This week's question comes from a Head of Internal Comms in Scotland, who asks: I'm in the market for a new intranet or digital platform but there are so many choices on the market I don't know where to start. It's a bit overwhelming. How do you pick one (the right one)? Where do I begin? Great question, I've been exactly where you are and I made TONS of mistakes and wasted a lot of time. So in today’s newsletter let...

Hey Reader, Each week in this newsletter I answer a question from a reader. This week's question comes from an internal communications manager in the UK who asks: I've dabbled with a few AI tools but I'm not seeing huge time savings. How are other comms professionals actually using AI to make their jobs easier? If you’re asking the same thing, you’re not alone. I hear from lots of internal comms professionals who have tried ChatGPT or Copilot a few times, maybe got some mediocre results, and...